Extract from the Terms of Service.
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7. Return of Goods, cancellation of the Agreement
7.1. The buyer has the right, without stating a reason, to ask for the return of the received goods within the period specified in clause 7.3. of these Rules. This provision means that if within the specified period of time the Buyer changes his mind or for other reasons decides to refuse the Goods, he has the right to inform the Seller about his request to return the Goods to the Seller and return the money paid.
7.2. This right of withdrawal does not apply to Contracts in respect of goods manufactured in accordance with special instructions of the Buyer, which were not manufactured in advance, but were made taking into account the personal choice or instructions of the Buyer, or in relation to Goods that are uniquely adapted to the personal needs of the Buyer.
7.3. The Buyer's right to withdraw from the Agreement arises from the moment of the conclusion of the Agreement, as described in part 5 of the Rules. The Buyer has the right, within 14 (fourteen) days from the date of transfer of the Goods to him, to return the Goods to the Seller and return the money paid for it or to demand replacement of the Goods.
7.4. The Buyer, wishing to return the goods and cancel the Agreement, must send the Seller a free-form statement, which will set out the decision to withdraw from the Agreement. After receiving the Buyer's application, the Seller immediately sends a confirmation of receipt of the message.
7.5. The Buyer immediately and in any case no later than within 14 (fourteen) days from the date of submission to the Seller of his message about the decision to return the goods (or withdraw from the contract) returns or transfers the Goods to the Seller or a person authorized by the Seller to accept the Goods. The deadline is considered met if the Buyer has sent the Goods before the end of the period of 14 (fourteen) days.
7.6. The Buyer can use the right to return the Goods only if the period established for the return of the Goods (specified in clause 7.3.) Has not been missed and if the Goods can be returned to their original state and sold at full or discounted value.
7.7. The buyer who returned the goods will be refunded all the money paid for the Goods, except for shipping costs. After receiving the Goods and assessing their quality, the Seller returns the money for the Goods no later than within 14 (fourteen) days, subject to the provisions of clause 7.12. Of the rules. In the event that the Goods are returned due to defects in their quality, the provisions of clause 7.11. of these Rules.
7.8. The Buyer is responsible for the decrease in the value of the Goods (including but not limited to the cases specified in clause 7.9. Of the Rules), arising from actions that were not necessary to establish the nature, properties, and operation of the Goods. Those. The Seller has the right to unilaterally reduce the amount returned to the Buyer in proportion to the specified decrease in the value of the Goods.
7.9. The returned Product should not be damaged, should not lose its presentation (label, protective film, etc.), and should not be used. All returned Products must be with authentic labels, protective packaging, and the same additional items as they were sold with. The returned Goods must be in the neat original packaging (with instructions and a warranty card, if they were delivered with the Goods), with the same content with which it was purchased by the Buyer.
7.10. When returning, you must provide an invoice (its number) and order number.
7.11. In the event that the Buyer returns the Goods due to defects in the quality of the Goods, the Seller undertakes to return to the Buyer the full cost of the Goods paid by the Buyer and reimburse the shipping and return costs. If only a part of the Goods is returned, the delivery costs will be refunded only if the remaining Goods from this order, if only they were purchased, would be subject to a lower tariff than the tariff that was applied when purchasing the Goods together with the returned Goods, and only in a volume equal to the difference between these tariffs. If a method of returning the goods other than the one proposed by the Seller was chosen, and therefore disproportionate or higher costs were incurred, the Seller is not obliged to reimburse such costs for returning the goods
7.12. In the usual manner, the Seller transfers the amount to be returned to the bank account indicated by the Buyer at any bank operating in the Republic of Estonia.
7.13. The Seller has the right not to return the amount paid by him to the Buyer until the Goods are returned to the Seller and checked for compliance with clauses 7.8. and 7.9. Of the rules.
7.14. If the Goods were delivered to the Buyer after the termination of the Agreement:
a) The Buyer is obliged to immediately return the Goods to the Seller;
b) except for cases related to defective Goods, as provided in clause 7.11., the Buyer will be responsible for covering the costs of returning the Goods to the Seller;
c) The Buyer is obliged to properly store the Goods until they are returned to the Seller;
d) the price of the Goods and delivery costs are compensated by the Buyer, guided by clause 7.7.
7.15. In any case, the Buyer will have the rights arising in connection with the sale of low-quality Goods, which are provided for by the legal acts of the Republic of Estonia. The return rules specified in this part 7 or in other parts of the Rules do not in any way affect the existence of these rights.